Oasis at the heart of Amazon - Judith Anne Finetti

Back in that lazy window between the Christmas hurly burly
And the rush of the New Year
My magpie eye alighted on the bling purple watch
I had been searching for all year.
A bargain at only six pounds sterling

Days later I excitedly opened the little box
But alas it didn`t start!
Also the purple wristband was far too large
In my haste I agreed to an instant refund
And its return to a drop off centre in the UK

But on the other side of the world in India
First Vignesh, then Manipal and finally Rishabh
Rushed to my rescue by e mail
Problem solved at the Bridge
Battery supplied for £4 and the strap adjusted for £1
All was resolved in one afternoon
My guys confirmed that they had reversed my refund
And refunded me my expenses
So my lovely piece of bling nearly paid for itself

And the moral of this little story is
Just be nice when you make a complaint
And Customer Service really does still exist

Judith Anne Finetti